Fulltime - Medior Technical Support Engineer

We Support your growth!

Intro

As a Medior Technical Support Engineer you will be handling first and second line technical inquiries. You will handle certain technical cases that our first line support cannot solve. Our support team is one of the best in the business! You will be a part of a close team who continuously focus to keep our customers satisfied. You will also work closely with our third line support. A Medior Support Engineer is experienced with Linux and is constantly learning on subjects such as Linux, Cloud platforms (virtuozzo, VMware, etc.) to assist our third line support and create opportunities for personal growth. You also handle escalations from our Junior Engineers. We offer a full training path in which you can go through various certifications and options to grow towards third line Support or even further than that.

Where will you be working?

Worldstream is an Infrastructure-as-a-Service (Iaas) Provider with its own data centers in the Netherlands and locations abroad. We serve thousands of customers all over the world from our headquarters in Naaldwijk. Worldstream is a fast-growing company in a future-proof sector. A place where good ideas are heard and implemented without unnecessary meetings. We distinguish ourselves through great support, network quality, in-house developed services, and short lines between departments. We are also known for our flexibility and tailor made solutions. Our head office is in Naaldwijk. Feel free to take a look at our Youtube channel for an impression.

What does a day at the office look like?

You work in shifts of 8 hours with varying times. Your day starts with checking our ticket system. When requests such as upgrades have been planned for the day, you will get these assigned at the start of your shift. Every question or malfunction is registered with us as a ticket. Answering these tickets is a priority throughout the working day.

For example, a customer opens a ticket that he is no longer able to reach his server. The customer states that he was making firewall changes before he lost connection. You ask the customer for his login details and login to the server locally. Locally you notice that a specific firewall rule is preventing incoming traffic. You save the current firewall configuration to a secure location and correct the firewall settings. First you verify if you can connect to the server and afterward you ask the customer if the problem has been solved. When the customer responds it is all fine you close the ticket.

Another example is that a customer is facing issues with the raid set of his server. You receive a ticket that a server is unable to boot properly. Locally you notice that the server cannot boot due to problems with the raid set. Firstly, you make sure the server is booted without the raid set. You discover that one of the drives of the raid set has failed. You remove the drive from the raid set and physically replace the drive. After the replacement you manage to start the raid set again and you start a resync. Throughout these events you keep the customer updated on the status and after the resync you inform the customer that the server has been solved without the loss of any data and close the ticket. These cases are a small selection of the various customer contact situations you will be dealing with as a support engineer at Worldstream. The ways in which you can assist our customers as a Medior Support engineer are always different. That makes the work fun and challenging.

Who are you?

• MBO+ working and thinking level
• Knowledge of Linux or certifications such as LPIC-1 or LPIC-2
• Knowledge of Cloud platforms such as Virtuozzo and VMware are a pre
• Experience with (a selection of) the following software / techniques: MySQL, Apache, PHP, Nginx, etc
• At least 3 years of experience in the management of systems and software, preferably at an ISP
• Analytical, customer-oriented, communicative, and independent
• Knowledge of IT hardware
• Knowledge of IP networks
• Experience in troubleshooting and managing Windows and Linux
• A good command of spoken and written Dutch and English
• Available to work in rotating shifts

What do we offer?

• A salary between €3000,- and €4000,- based on experience
• 25 vacation days
• A good pension scheme with an average of 30% personal contribution
• Room to develop yourself through courses and training
• Ability to grow within the organization
• Pleasant and informal working atmosphere (Friday afternoon drinks)
• Fully equipped kitchen with breakfast and lunch
• Fitness gym on location with personal trainer

Does the above appeal to you? Send your CV including motivation to jobs@worldstream.com