Setup automatic payments
Respuesta rápida
Automatic payments live under Account → Billing → Payment Methods in Portal (portal.worldstream.com). Activate a payment method there so open invoices no longer need to be paid by hand.
Check your current payment method
Log in to Portal
Go to portal.worldstream.com and sign in with your Worldstream account.
Open Account → Billing → Payment Methods
This screen lists the payment method currently on file for your account.
Activate automatic payments
Choose a payment method
Add a credit card. PayPal and other previously configured payment methods are managed through a separate "classic portal" rather than this screen.
Payment Methods
Account → Billing → Payment Methods
Credit Card
Add payment methodConfirm and follow the payment provider's flow
You may be redirected to the provider to verify the card. Follow the steps it shows, then return to Portal.
Once active, the payment method on file is charged automatically 6 days before an invoice's end date, so you don't need to pay each invoice by hand. If you use Pay Per Use (PPU) billing, an active credit card is specifically required, other payment methods don't cover it.
Changing or removing the payment method
An active credit card is required for Pay Per Use billing, so the method on file isn't something to remove casually. If you want to switch cards or stop automatic collection, open a support ticket from Portal and describe what you want changed. See How to review and manage your billing for where to find your open invoices in the meantime.
If a payment fails, for example an expired card
Per Worldstream's Terms and Conditions, a missed or failed payment doesn't lead straight to suspension. Worldstream first sends written notice to your registered contact address, giving you a deadline to settle the outstanding amount. Only if that deadline passes unmet can Worldstream suspend the agreement, and your payment obligations continue during any suspension, the service resumes once you've paid what's owed (plus any reconnection cost). Worldstream can only move from suspension to actually terminating the agreement for non-payment once an invoice has been outstanding for 90 days, and only with written notice, not automatically or without warning. Keeping your card details and billing email current is what keeps that written-notice step from ever mattering in practice.